Overview
Every Foxpress plan includes dedicated, hands-on support from a real sysadmin. No ticket queues, no bots, no outsourced help desks. Your support tier is matched to your hosting plan.
How to Get Help
The fastest way to reach us is through the support ticket system. This ensures your request is tracked and nothing gets lost.
- Support Tickets: Open a ticket from your client area
- Email: support@foxpress.cloud
Pro, Premium, and Enterprise plan clients also have access to phone and video support.
What We Help With
- Website and email troubleshooting
- DNS and domain configuration
- SSL certificate issues
- WordPress errors, plugin conflicts, and performance
- cPanel questions and account management
- Backup and restoration requests
- Security concerns and malware cleanup
- Migration assistance (moving your site to Foxpress)
Support Tiers
Your hosting plan determines your support tier and response time:
| Plan | Response Time | Channels |
|---|---|---|
| Lite | 24 hours | Email, Tickets |
| Plus | 8 hours | Email, Tickets |
| Pro | 4 hours | Email, Tickets, Phone |
| Premium | 2 hours | Email, Tickets, Phone, Video |
| Enterprise | 30 minutes | Email, Tickets, Phone, Video, Strategy Calls |
Website Care Plans
For clients who want hands-on help with WordPress updates, security monitoring, and performance optimization, we offer Website Care Plans as an add-on to any hosting package. View Website Care Plans
Tips for Faster Support
- Include the domain name affected by the issue
- Describe what you expected versus what is happening
- Include any error messages you are seeing (screenshots help)
- Note when it started: Did it break after an update? A DNS change? Or did it happen on its own?
The more detail you provide up front, the faster we can resolve the issue.
